Refund policy

Return Policy

Thank you for shopping with us. We want to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied, our return policy allows you to return eligible items within 15 days from the date of receipt.

Eligibility for Return:

  • Items must be in new, unused, and resalable condition with all original packaging, tags, and accessories.
  • Some items, including but not limited to personal care products, intimate wear, and items marked as final sale, may not be eligible for return. Please check the product description for specific details.

Return Process:

  1. Initiate a Return: Please contact our customer service team or visit our returns portal within 15 days of receiving your order to initiate the return process.

  2. Return Authorization: Once your return request is approved, you will receive a return authorization number (RAN) and instructions on how to proceed with returning the item.

  3. Return Shipping Costs: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., damaged or incorrect items). We recommend using a trackable shipping service to ensure your return reaches us.

  4. Refund or Exchange: After we receive and inspect the returned item, we will process a refund to your original payment method or issue an exchange based on your preference.

Important Notes:

  • Shipping fees are non-refundable.
  • We reserve the right to reject returns that do not meet the conditions outlined in our return policy.
  • Refund processing may take up to 10 business days after receiving the return.

If you have any further questions or need assistance with your return, please don't hesitate to contact our customer support team.

Thank you for your understanding and for choosing us!